Refund Policy

We strive to provide our customers with the software which is of high quality coupled with strong technical, sales and information support services.

To help ensure that our software products are just what you need, a free trial/demonstration copy is available for download from our website. Products and services information are also provided, and to further help you make the right decision, you may also contact us.

14-day Trail Period

When you initially download Smart Clinic for the first time it will allow you to use the full software application free for 14 days.

Once an annual licence has been purchased either within or after the 14-day trail period, it is no longer eligible for a refund until the annual licence has expired and due for renewal.

Refund Policy

However, we understand that exceptional circumstances may occur due to the nature of the products we develop so please, get acquainted with our Refund Policy before you order our software to avoid dissatisfaction after the purchase.

Since all of our products are intangible irrevocable goods (digital software), we will be glad to return your investment providing that:

• (a) we receive assistance in finding out the details of the problem on the side of the customer;

• (b) we fail to address the deficiency within a reasonable amount of time, but only where it is found to be within our capabilities, as our software is dependent on the Vision 3 medical software application. Where the deficiency is with Vision 3 this would be regarded as out of our control.

The refund will be issued to the customer retrospectively based on the date of purchased, to requesting a refund, without any compensations or additional reimbursements.

Refund

Requests for refunds must be:

• (a) Sent via e-mail to our Customer Service Team.
• (b) Contain invoice reference number along with the detailed and grounded reasons why you are applying for a refund.
• (c) Upon sending a refund request, please allow our Customer Service Team up to four(4) business days to get back to you on the problem.
• (d) You should expect an email from @tailormadeit.co.uk, be ready to provide our support agents with additional information and follow all the recommendations.

If a refund is approved, it might take us up to seven (7) business days to process it. If your purchase was made by credit card it will be refunded to the credit card used to purchase the product. For all other cases refunds will be made by bank transfer.

Ineligible Cases

• (a) The client refuses to follow the instructions of the TailorMade Information Technology Solutions Customer Service Team or doesn’t provide the requested assistance.
• (b) There is a fix or a workaround to the issue reported as a reason for a refund.
• (c) The software was purchased by mistake or on assumption that it does something that it is not intended to do.
• (d) There is a functional peculiarity that is mentioned in the user guide to the software or on the product’s webpage.
• (e) The software is installed on an environment which is not supported (Operating System, SQL Server or other connecting applications).
• (f) The client did not read the license description and purchased a license type that does not meet their needs.
• (g) The bug reported was fixed in a newer version than the client owns, but the client refuses to upgrade.
• (h) The problem is caused by the client’s system or network settings or by a third-party application or device.
• (i) The client changed their mind and no longer wants the product for non-technical reasons.
• (j) The client purchased or downloaded another software that seems to meet their needs better according to their own assumptions.
• (k) A refund is requested due to an issue that could have been tested with the free trial/demo version, since the software is delivered to the licensee “as is”.